1. How long should I wear the lip patches?
For best results, we recommend wearing the patches for at least 1-2 hours, or overnight while you sleep. The longer they stay on, the deeper the hydration and smoothing effect.
2. How many times can I reuse each patch?
With proper care and cleaning with mild soap and water, each set of silicone patches can be reused multiple times until the adhesive quality begins to naturally fade.
3. Will these patches cause skin irritation?
These patches are made from hypoallergenic, medical-grade silicone. They are designed to be gentle on delicate facial skin, but we always recommend testing on a small patch of skin first if you have sensitive skin.
4. What is the shipping time and fee for this product?
Qeepin offers FREE worldwide shipping with a tracking number and fully insured delivery. We use multiple global warehouse locations to ensure the fastest possible delivery. Orders are dispatched within 1 to 3 days. Delivery takes 4 to 11 days for the USA and UK, and up to a few extra days for other international destinations. In the rare event of a shipment issue, Qeepin handles free reshipments. You can track your order 24/7 on our tracking page.
5. Where is the best and safest place to buy this original product?
The original product is exclusively available directly from Qeepin.com. Other platforms offering this may be selling unauthorized copies. For a secure shopping experience, always order directly from the official Qeepin store, where we offer all major payment options including Credit/Debit cards, PayPal, Shop Pay (Buy Now, Pay Later), and Klarna.
6. What is the return and refund policy?
We offer a hassle-free, customer-first return policy. If your item arrives with any issues or defects, we will send a free replacement immediately without making you wait through a lengthy return process. If you are still not completely satisfied, we offer a full refund guarantee. Your satisfaction is our top priority.
7. How can I contact customer support if I have questions?
Our dedicated support team is available 24/7. You can reach out to us anytime at hello@qeepin.com or use the AI helper and live chat widget located at the bottom right of our website for instant assistance.
8. Are there any customer reviews or ratings for Qeepin?
Yes, Qeepin is a highly rated and trusted brand. While we keep our website design clean without cluttered review widgets, we proudly maintain a 4+ star rating on the Shop App network and a 4.3+ star rating on verified platforms like Trustpilot, reflecting our commitment to premium product quality and exceptional customer satisfaction.
